Risposte:
The file I just downloaded is not 300dpi, which is the standard for printed materials. Why?
The images you downloaded are output by different cameras, scanners or other equipment. The default resolution on some of them could be lower than 300 dpi. This doesn't mean that the file is not usable. Before you download a file, first make sure you check the "Print size" displayed under the "Download" button in both English and metric systems and for both web and print use.
Use any graphical software to adjust its resolution (if you are using Adobe Photoshop, make sure you uncheck the "resample image" option before changing the resolution of the file to 300dpi). Click here for a short tutorial for changing the resolution in Adobe Photoshop.
What does "pricing level" stand for?
The pricing level reflects how popular an image is. Most of the images in the database are level 1 when they are submitted (images submitted in assignments are an exception). When someone downloads an image, the download will be added to the image's total number of downloads. When the amount of downloads per image reaches a specific number the level of the file is increased, increasing its pricing as well (the number of credits you pay for it). This pricing is affected only by the number of downloads the image had, not by how many downloads you have made using your account.
Are the images free of watermarks?
All high-resolution images you download have no watermarks. The only images watermarked are the thumbnails visible on the site. You can download a file by using the Download button located on the Image details page, right below the description. Read the information from the 'Download confirmation' page carefully as it contains useful information regarding how to successfully retrieve the file in various ways.
What method of payment do you accept?
We partnered with Authorize.net and PayPal.com to provide you several options for buying the images. You can pay using your PayPal account or if you don't have one, using your credit card via the Authorize.net option. We accept all major credit cards (Visa, MasterCard, American Express and Discover).
What does "credit" stand for?
When registering as a member you have access to volume discount packages. This means that you pay for buying credits. A credit is the unit used to download images. For each image a certain number of credits is deducted from your account. The unused credits are kept in your account for future use.
What are the 'levels' you describe? It seems that the more downloads you do the more you pay per image - which seems to contradict the packages you can buy, which say the more credits you buy, the cheaper each image becomes.
The levels refer to how many times an image has been downloaded by other users, NOT to how many downloads you make on the site. If an image becomes very popular, this system gives incentive to other images that are very good (but newer) to be downloaded, encouraging their use.
I am confused, why do you have several licenses for a single image?
We provide a regular Royalty Free license which is suitable for most types of usage at a very low cost. However, there are times when this license may not fit your usage. In such cases, you can check one of the additional extended licenses which provides additional rights over the use of an image, for an additional cost.
As a new customer I am trying to figure out which credit package to purchase. Can you help?
The packages are tailored for your design needs. If you use many images on the long term, then a higher package is suggested, in order to take advantage of the higher discounts.
If you need less images choose a less expensive package.
I want to change my username, how can I do that?
To change your username please send an email to support using the email address listed in your profile and specify the old username and the new one.
I cannot distinguish between watermarked and non-watermarked images. When I click on them, they all have a watermark. Can you help?
Our site provides various sizes of small thumbnails and a larger version (comp) that includes a transparent watermark (our logo as a semitransparent layer centered on the image). Note that this is needed for security reasons and the high-resolution version you will download (using the download button) is free of any watermarks.
Do credits ever expire?
Credits acquired with a credits package expire after one year. You will be sent a notification email before they expire, in order to remind you that there are unused credits left.
Subscription packages don't use credits, they give you access to a specific number of images per month. When one month passed the subscription automatically ends.
I have just registered but I cannot access my account, where's the problem?
Please ensure that your browser accepts cookies. The login details can be retrieved from here.
I don't have a credit card nor a Paypal account. How can I buy credits for downloading images?
We strongly encourage you to contact your local bank and request an international credit card. We have customers from all over the world and we accept cards issued by any bank, as long as they are internationally valid.
If all these fail, you can contact us at 001-615-771-5611 for details on how to make a payment using a regular bank check, money order or cashiers check. Note that the credits are added only after the bank clears your funds, therefore delays can appear.
I want to buy a subscription package. How many images can I download and when does the subscription ends?
The subscription package gives you access to a very high discount. The levels are no longer applied, thus the bonus can even exceed 100% in specific cases.
Considering the high amount of images that you can download, a daily restriction is applied in order to assure an equal split of the consumption throughout the whole subscription month. You may download up to 10 images per day, each day. If you spent all images today, come back tomorrow and continue the download. If you are trying to meet a deadline and need more images today, you can buy credits that can be used right away.
The subscription ends after 30 days since you purchased the subscription, it is not related to the calendar month.
Are you a member of any professional associations?
Yes, Dreamstime is a member of PACA since 2006 and a member of CEPIC since 2007. PACA and CEPIC are the main trade associations of the stock photography industry.
I forgot my login details, how do I find them?
In order to retrieve your login details please access this page. Use the email address you provided upon registration.
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